Effective Date: 2025-24-04
At ROAT, we are committed to delivering your orders safely and on time. This policy outlines the shipping methods, timelines, charges, and related terms applicable when shopping at roataudio.com.
1. Shipping Locations
We currently ship to most cities and towns across India. If your area is not serviceable, we will inform you promptly and process a full refund.
2. Order Processing Time
Orders are typically processed and dispatched within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
3. Delivery Time
Standard delivery takes 5–10 business days, depending on your location.
Remote or rural areas may take a few additional days for delivery.
4. Shipping Charges
Free shipping is available on all prepaid orders above ₹[insert value, e.g., ₹499].
For orders below the threshold or COD (Cash on Delivery) orders, a nominal shipping fee of ₹[insert amount] may be applicable.
Shipping charges (if any) will be clearly mentioned during checkout.
5. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email or SMS with the tracking number and courier partner name.
You can use this information to track your shipment on the courier’s official website.
6. Delayed Deliveries
While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues.
We will keep you informed and assist you throughout the process.
7. Damaged or Lost Shipments
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the delivery attempt.
We may ask for photos of the package and product to process a replacement or refund.
8. Change of Address
Changes to shipping address must be requested within 12 hours of placing the order.
Once the order is shipped, we cannot modify the delivery address.
9. Contact Us
For any shipping-related inquiries, please contact us:
📧 Email: roataudio@gmail.com
📍 Address: ROAT, Mandawali, Delhi, India